Delivery
Where do you deliver?
We currently deliver across the UK mainland. Unfortunately, we are unable to deliver to Northern Ireland, the Scottish Highlands, or remote island postcodes at this time. If you're unsure whether we deliver to your area, please contact us before placing your order.
How does delivery date selection work?
At checkout, you'll be able to choose your preferred delivery date using our date picker. We only show dates we can fulfil, so you can order with confidence. Please select your date carefully — we begin preparing your order in advance to ensure freshness.
What days do you deliver?
We deliver Tuesday to Saturday. Orders placed for next-day delivery must be placed before our daily cut-off time. Weekend and Monday deliveries are not currently available.
What time will my order arrive?
Deliveries are made during the day on your chosen date, typically between 8am and 6pm. We'll send you a confirmation email with tracking details once your order is on its way. Please ensure someone is available to receive the order — if no one is home, the courier may leave the parcel in a safe place or with a neighbour.
Do you offer a before-12pm delivery option?
Yes — we offer a before-12pm delivery upgrade at checkout for those who need their cake to arrive in the morning. This option is available on selected dates and postcodes.
How is my cake packaged for delivery?
All cakes are carefully packaged in insulated boxes with ice packs to keep them chilled during transit. Our packaging is designed to maintain the quality of your cake throughout the delivery journey.
Storage & Shelf Life
How should I store my cake?
Your cake must be refrigerated immediately upon arrival. Keep it in the fridge at 2–5°C and do not leave it at room temperature for more than 2 hours. We recommend removing it from the fridge 15–20 minutes before serving for the best taste and texture.
How long does the cake last?
Our cakes have a shelf life of 3–5 days from the date of delivery when stored correctly in the fridge. For the best experience, we recommend enjoying your cake within 2–3 days of arrival.
Can I freeze my cake?
We do not recommend freezing our cakes, as this can affect the texture and quality of the cream and sponge layers.
Allergens & Dietary Information
What allergens are in your cakes?
Our cakes contain the following allergens:
- Milk (cream, mascarpone)
- Eggs
- Gluten/Wheat (sponge fingers)
- Soya (may be present in some products)
Some products may also contain traces of nuts. Full allergen information is listed on each product page. If you have a specific allergy or dietary requirement, please contact us before ordering.
Do you offer a gluten-free option?
Yes — we offer a gluten-free tiramisu made with gluten-free sponge fingers. Please select the gluten-free variant on the product page when ordering. While we take care to minimise cross-contamination, our kitchen does handle gluten-containing ingredients, so this option may not be suitable for those with coeliac disease.
Do you offer a decaf option?
Yes — we offer a decaf version of our tiramisu for those who prefer to avoid caffeine. Simply select the decaf option on the product page at checkout.
Are your cakes halal?
Yes — all of our cakes are 100% halal. We do not use any pork-derived ingredients.
Are your cakes alcohol-free?
Yes — our cakes are completely alcohol-free. Traditional tiramisu recipes use coffee liqueur, but we use a rich espresso mixture instead, so everyone can enjoy them.
Are your cakes suitable for vegetarians?
Yes, our cakes are suitable for vegetarians. They are not suitable for vegans due to the use of dairy and eggs.
Weddings & Events
Can I order for a wedding or special event?
Absolutely — our tiramisu cakes make a stunning and delicious centrepiece for weddings, birthdays, corporate events, and more. We offer larger sizes and bespoke arrangements for special occasions.
How far in advance should I order for an event?
We recommend placing event orders at least 2 weeks in advance to ensure your preferred date is available. For weddings and large gatherings, earlier is always better.
How do I get in touch about a bespoke order?
Please contact us with your event date, number of guests, and any specific requirements. We'll get back to you with options and pricing as soon as possible.
Orders, Cancellations & Refunds
Can I change my delivery date after ordering?
If you need to change your delivery date, please contact us as soon as possible via our contact page. We will do our best to accommodate changes, but we cannot guarantee this once preparation has begun.
Can I cancel my order?
You may cancel your order up to 48 hours before your scheduled delivery date for a full refund. Cancellations made within 48 hours of delivery cannot be refunded, as production will have already begun.
What if my cake arrives damaged?
In the rare event that your cake arrives damaged, please take a photo immediately and contact us within 24 hours of delivery. We will review each case individually and work to find a fair resolution — including a replacement or refund where appropriate.
Do you offer refunds?
Due to the perishable nature of our products, we are unable to offer refunds once an order has been delivered. If there is an issue with your order, please contact us and we will do our best to help.
Still Have Questions?
We're happy to help! Reach out to us via our contact page and we'll get back to you as soon as possible.